Visual Edge Technology Welcomed Jillian Riders

VoIP

Reliable voice communication, no matter where you are.

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SEARCHING FOR A MORE DEPENDABLE AND FEATURE-RICH COMMUNICATION OFFERING?

Today’s new way of working means that your business needs to be equipped with the ability to make and receive calls from anywhere and on any device.

With VoIP, you’ll get a feature-rich solution that allows your business to process calls from a computer, mobile phone or any cellular device that connects with the internet. The Find Me/Follow Me capability of VoIP systems is the top feature according to 77% of small business owners.

Visual Edge IT offers a comprehensive enterprise system with innovative features and functionality for any size business, including full call center capabilities, if required. We’ll work with you to understand and assess your requirements and we’ll help you implement your system. 

Key benefits of VoIP systems include: 

Redundancy & Reliability

With 99.5% up-time reliability, multiple redundant services in geographically dispersed data centers provide redundancy for all cloud IPB PBX instances.

End Point Diversity

With VoIP there’s no need for new IP phones. Our End-Point Manager can support 30+ SIP manufacturers and more than 200 IP phones. Softphone flexibility also improves productivity for remote employees, as all features can be extended using laptop-resident softphones.

Hosted PBX Advantages

Lower CAPEX and OPEX and have consistent monthly communications expenses and easily scaled up or down based on business needs. Add stations or provide services to other locations while eliminating phone system change orders. There’s only one “virtual” IP-PBX and a busy tone is never returned to the caller.

SEE WHAT OUR VoIP SOLUTION CAN DO FOR YOU

The robust features of an enterprise-grade VoIP solution are not just for large companies. Visual Edge IT offers small and medium-sized businesses a seamless, flexible communication solution that’s budget-friendly.

Visual Edge IT has been supporting customers like you for more than 20 years. With our 90 locations across the United States, a U.S.-based service desk, and more than 100 local engineers, we help bring our customers personalized, proactive support with our VoIP solution.

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FEATURE-RICH VoIP SOLUTION

Visual Edge IT provides businesses with the choice of on-premises VoIP or cloud-based VoIP for mobile and remote working.

BUSINESS FEATURES

  • Flexible time-based call routing.
  • Built-in conference bridge.
  • Fax to email.
  • Hunt/ring groups.
  • Music on hold.
  • Voicemail blasting.
  • Find me/Follow me calling.
  • Personal IVRs.
  • Wake-up calls.
  • Support for video calling.
  • Secure communications (SRTP/TLS).
  • Announcements.
  • Text-to-speech.
  • Calling queues (ACD).
  • Interactive voice response (IVR).

CALLING FEATURES

  • Three-way calling support.
  • Voicemail.
  • Voicemail to email.
  • Caller ID support.
  • Call transfer.
  • Call recording.
  • Do not disturb.
  • Call waiting.
  • Call history/detail records.
  • Call event log.
  • Speed dial.
  • Caller blacklisting.
  • Call screening.

ADMINISTRATION & CONTROL

  • Web-based config management.
  • Call history.
  • Contact management.
  • Presence management.
  • Conference room management.
  • Setting management.
  • Voicemail settings.
Technology Infrastructure Assessment

HP Enterprise Solution Provider
MSP 501 2021 Winner
Inc. 5000
50 Innovative Companies to Watch

We have been partnering with Visual Edge IT for over 10 years and they continue to handle our account superbly! Having Visual Edge IT as our “IT person” helps us stay current with technology and enables us to service our four offices in a consistent, compatible manner without having a full-time IT employee on our payroll. Using Visual Edge IT is an easy business decision for us.

JON, VICE PRESIDENT OF OPERATIONS
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