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5 Things a Potential IT Support Partner Should Provide

In the hunt for the right IT support partner, it’s easy to get off the trail and end up unable to see the forest for all the trees. After all, there are dozens of companies on the market all vying for your IT business, each claiming in their own way to be the right fit for your business’s unique needs.  

Managed services is a broad term that can be hard to lock down in relation to what solutions it can provide for your specific business IT needs. But it doesn’t have to be that way.

By asking the right questions up front and knowing what to look for in a potential IT support partner, you can save your company a lot of time, money, and trouble while finding a partner who exceeds your wildest expectations.

That’s why we’ve compiled this guide of five things your potential IT support partner should provide in your business IT.

IT support helps grow business


Effective businesses grow. And with growth comes increased team, bandwidth, and networking demands. The right IT support partner should provide you with solutions that are scalable both vertically and horizontally, with the goal of making your business growth as painless as possible.

Scalability is one of the biggest single benefits of outsourcing your IT.  Finding a partner who can provide scalable solutions customized to your business can help you blaze the trail for future growth and expansion.

Around-the-Clock Monitoring

IT problems don’t just happen during business hours. The reality of technology is things can and will go wrong.  Often it happens at the most inopportune or unexpected moments. That’s why your IT support partner should be available around the clock to monitor and address problems in real time as they occur.

The internet never sleeps. Neither should your security and maintenance partner.  It’s crucial that you feel your data is secure and protected at all times.

Hackers and malware are always looming threats to your business. But often the real risks don’t come from outside your network, they come from within. Given the high potential for damage, finding the right support partner to secure and monitor your network is essential for long-term success.

CIO-level Reporting

Analyzing and reporting on your network is all well and good.  But if an MSP can’t present that information to your company in C-level terms, they’re selling you short.

The right partner should be able to measure results while managing costs. The should also provide that information in a format that’s immediately actionable for your CIO. These strategic benefits can pay huge dividends in your planning and projections.

Take the time to investigate a potential IT services partner’s methodology in advance. It will save you a lot of potential productivity loss down the road.

IT Support | relevant guidance and exceptional outcomes graphic quote

Access to Specialized Professionals

Hiring the right IT Services partner means you don’t need to keep IT specialists on your company’s payroll. Your partner should bring with them a team of seasoned industry professionals who are both familiar with your unique business needs and able to meet those needs with specific experience and expertise.

Access to an MSP’s professionals should mean you receive relevant guidance and exceptional outcomes at no extra cost. Otherwise, your MSP is leaving you hanging on half the value of managed services.

On-Site and Remote Support

Your support needs should never be an either/or scenario. The right MSP is ready and willing to meet all your support needs, whether that means being available by phone when problems happen, or coming out to solve problems on-site as needed.

Managing your issues, requests, and questions in an organized, professional and timely manner is also important. So is regular reporting on the activity and outcome of your service relationship. This type of tracking and ongoing feedback will ensure you and your IT partner are aware of any ongoing issues or long-term technology needs.

Mobile devices connected with IT support

The Netwise Solution: IT in a Box

There’s a lot to consider in finding the right IT support partner. But rest assured, by focusing on these 5 must-haves and asking some additional questions, you’re on the right trail.

With Visual Edge IT, these basic aspects are just the beginning of what we do. Our certified technicians are available 24 hours a day, 7 days a week to meet your IT support needs.

While other MSPs sleep, we stay on the hunt to keep your business optimized and safe.

We call our service IT in a Box, and it will revolutionize your business IT infrastructure. Our specially-designed and highly customizable service includes desktop management, asset discovery and audits, virus removal, anti-virus software, and on-site service. It feels like having an IT department right down the hall.

Switching away from an in-house approach to IT doesn’t have to be an inconvenience. With IT in a Box, we provide a revolutionary value that will have you wondering why you didn’t switch years ago.

We’re serious about customer service and about helping your business grow by providing access to the right tools, oversight, and guidance. If you have more questions about what to look for in the right Managed Services Partner, please don’t hesitate to reach out to us.