Visual Edge IT is committed to providing copier and IT support services that are responsive, reliable, and easy to work with. We understand that when technology stalls, your business does too — so we act fast, communicate clearly, and solve problems quickly.
We believe service and support are the biggest reasons why our customers stay with Visual Edge IT.
Responsive
Whether you call, email, or log a call through our website, we respond quickly.
- Our clients reach a live support specialist in under 30 seconds
- We resolve over 90% of support requests over the phone
- We dispatch a field service technician within 24 hours of your call
Competent
You need an expert who can accurately diagnose and quickly remedy whatever issue you are experiencing.
We have over 200 equipment technicians in the field and 120 IT support specialists at our call centers ready to serve you
Our highly experienced technicians and specialists each have hundreds of hours of training and are regularly updated by our team of factory certified trainers
We have a first call efficiency rate of over 90%
Reliable
You need technology and support you can depend on. We listen. We communicate. We meet our commitments. We build trust.
Easy To Work With
From submitting support requests, to scheduling service calls, to managing contracts and billing, we strive to make it easy for you to work with Visual Edge IT.
Visual Edge IT has a highly competent team of professional field service and IT support experts that you can rely on to keep your technology running and your people working at their best.
Why Choose Visual Edge IT?
In today’s fast-paced, digital-first world, the technology you use directly impacts your success. At Visual Edge IT, we provide:
- Managed IT Services: Proactive support for your infrastructure and operations, ensuring seamless performance and reliability.
- Security Services: Comprehensive protection for your devices, data, and users against evolving cyber threats.
- Print and Workflow Solutions: Advanced office and production printing technologies that streamline processes and improve efficiency.
Since our founding in 1999 by a team of tech professionals, we’ve grown into one of the largest providers of managed IT and security services, as well as print and copy solutions. This growth is a testament to our strategic planning, unwavering commitment, and belief in the transformative power of technology.
Let us guide you through the complexities of modern technology and security, so you can focus on what you do best: growing your business.